Frequently Asked Questions

This page contains answers to the most commonly asked questions concerning our Captivate products. Don't see your question in the listing? Please use the contact form to submit it to us.

General

If I place an order, when can I expect to receive it?
All orders are processed within 48 hrs. If you order a download version of a template or the Enhancement Pack, we will email you instructions to download the template package from our secure site. If you purchase the CD version of the Enhancement Pack we will ship the CD to you via USPS that is delivered within 2-3 days.

Menu Wizard

What can I configure/customize?

The title of each menu button.
The slide number each button navigates to.
Location (x,y) within the Captivate movie.
Horizontal vs. vertical layout.
Button size (width, height).
Background color (up & over states).
Font, font size, and font color (up & over states).
Header button title, color, font, font size, font color.
Border width and color.
Transparency (0-100%).
Drop shadow.

Is there any limit to the number of buttons a Menu can contain?
No.

Do I need to know HTML, CSS, JavaScript, ActionScript, or XML to use the Menu Wizard?
No.

Can I have more than one Menu Wizard active in a Captivate movie?
Yes. You can have an unlimited number of Menus in a Captivate movie.

How can I match the exact color of your Enhancement Pack in the Menu?
In the Enhancement Pack Instrution Guide (.pdf), we provide a table that lists all of the Hex Code color values for the Enhancement Pack color scheme. Simply copy/paste or manually type a Hex Code into the Menu Wizard .xml file, and it will be a perfet match of the Enhancement Pack color.

If I uninstall the Menu Wizard, are any of the default Captivate files affected?
No. If the Enhancement Pack is uninstalled, all of the default Adobe files are unaffected. The installation of the Enhancement Pack does not affect any of the default program files of Adobe Captivate.

What version of the browser plugin is required?
Version 9 is required. Visit Adobe's official Flash installation website.

Can I choose to hide the "Header" for a Menu?
Yes! The Header is an optional feature. You control via the .XML file if a Header is/is not visible. The Header's purpose is to give an additional cue to the end-use about using the Menu Wiard within the published Captivate movie. You can configure the Header's title, such "Menu", "Table of Contents", "Sections", "Modules", etc. and the font, font size, and font color.

Can I rename the Menu Wizards's menu.swf and menu.html files?
You can rename the menu.html file to anything you like (index.htm, default.html, etc).
You cannot rename the menu.swf file.

Can I have no border between the buttons?
Yes. Simply set the border_width paramater to 0 in the .XML file, as follows: <border_width>0</border_width>.

What fonts can I use for the menu text?
The end-user must have the font you specify in the Menu Wizard .XML file installed on their local PC. We suggest using the standard browser safe fonts: Arial, Times New Roman, Courier New, Verdana, Tahoma, Georgia. Some distribution environments also allow for Trebuchet, Arial Black, Comic Sans, Lucida Console, Palatino.

I'm trying to test the Menu Wizard on my local PC, but the Captivate movie does not display. Help!?
You will need to set the Flash Player Global Security Settings for your local PC. Google "flash global security" or visit Adobe's official Flash Player Settings Manager website to manage this security option.
Steps:

Open the Adobe Flash Player Setting Manager website.
Click Always Allow.
Click Edit locations drop-down menu.
Click Add Location.
Click Browse for Folder.
Browse to the appropriete folder on your PC. Hint: If all of your projects are worked on within the My Documents folder, you can select "My Documents", and all My Documents subfolders will be trusted. This is a big time saver.
Click OK.

What are HEX codes?
The colors used in the Menu Wizard are determined from the values in the .XML file. The Menu Wizard uses HEX codes for the color values. HEX codes are 6 character color values, the standard used within HTML code and websites. Examples include #FF0000 (Red), #000000 (Black), and #666666 (Grey). To create specific Hex values, you might need a look up values on the internet or create them in a graphics application.

Enhancement Pack

Why would I want to use the Enhancement Pack? What does it offer that the original installation doesn't provide?
The Enhancement Pack offers developers a library of design resources to use within their Captivate projects. Our pack offers a professionally designed color scheme that increases contrast and readability for end-users.

If I uninstall the Enhancement Pack, are any of the default Captivate files affected?
No. If the Enhancement Pack is uninstalled, all of the default Adobe files are unaffected. The installation of the Enhancement Pack does not affect any of the default program files of Captivate.

Is the Enhancement Pack only available for Captivate version 2?
At this time the enhancement pack is only available for Captivate version 2. If you'd like to use the pack with Captivate version 1, please submit a request.

Can I share the Enhancement Pack with co-workers?
No. The Enhancement Pack is licensed individually. We have a 5-user license available with a discount. Please contact us to request a different multi-user license package.

Will you be releasing an update?
Yes. We will be releasing an updated version when Captivate 3 is released. Customers who purchased an earlier version will be able to upgrade with a discounted price.

Templates

Can I use my own button images for the section template's navigation menu?
Yes. Just double-click each of the navigation buttons and replace the default style with your own button design.

Can I view a movie with examples of the templates?
Yes. You can view examples of the templates online of the section template and the page-turner template.

Can I share the templates with co-workers?
Yes. We suggest that you modify the templates with your branding, logo and design changes before distributing them to other developers.